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Posted on 09/10/2017

Associate Support Department Supervisor - Arbor Place Mall

JCPenney - Douglasville, GA

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Job Description

Associate Support Department Supervisor - Arbor Place Mall

 

Location:Douglasville, GA, United States-Arbor Place Mall 6650 Douglas Blvd

 

Job ID:1055080

 

Date:Tomorrow

 

 

 

 

 

Job Description

 

 

 

 

 

General Description

 

 

 

Are you all about the talent? Do you enjoy teaching and training others to make them stronger performers in their respective positions? Do you like working within systems to stay organized and provide structure to the team? Well…being an Associate Support Department Supervisor at JCPenney might be the position for you! Come be a part of our team.

 

 

 

 

 

The Associate Support Department Supervisor's role is to interact and partner with associates throughout the store to ensure they have all of the learning necessary to perform in their roles as well as assist in the talent acquisition process for store positions.

 

 

 

 

 

Responsibilities:

 

 

 

 

 

• Store training programs – You love meeting new associates and sharing your insight and knowledge about the company and how the store operates. You conduct training and know what training is occurring throughout the store for the entire team!

 

 

 

 

 

• omnichannel – You understand the power of omnichannel! You ensure that all associates are trained on the process and you drive the team to deliver a great customer experience.

 

 

 

 

 

• Scheduling resources– You might as well have developed the slogan of “the right people, in the right place, at the right time.” You partner with leaders in the store to ensure that our Sales Associates are scheduled appropriately to have the biggest impact for our customers.

 

 

 

 

 

• Talent acquisition process – You control the systems and processes associated with jobs in the store. You look at the available talent, you route qualified applicants to hiring managers…you are the facilitator for all things talent!

 

 

 

 

 

• Culture – You know that in order to have a well-oiled machine…you need the oil and that oil is a strong, supportive store culture. You partner with leaders on all engagement, inclusion, and associate relations activities that allow associates to put our customers first.

 

 

 

 

 

Skill and Characteristics:

 

 

 

 

 

Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others

 

 

 

Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes

 

 

 

Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency

 

 

 

Coaching - Coaches others and provides meaningful insights, candid feedback and clear direction to help the team grow, develop and perform; creates an environment of fairness by being approachable and honest

 

 

 

 

 

Job Title:Associate Support Department Supervisor - Arbor Place Mall

 

Location:Douglasville, GA, United States-Arbor Place Mall 6650 Douglas Blvd

 

Job ID:1055080

 

 

 

 

 

J.C. Penney Company Inc.

 

Plano, Texas

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